Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in whatever channel - phone, email, chat, and more.Watch Demo
Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.
Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.
Boost agent efficiency – and customer satisfaction – with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.
Deliver smarter service with a 360- degree view of every customer.
Help customers and agents with our mobile-first platform.
Customize and extend your service capabilities with easy-to-use platform tools.
Innovate faster on the platform that scales as you grow.
Relax knowing your data is safe and secure.